ZANZ privacy policy

Last updated: March 2026

‍

This Privacy Policy explains how Micro Canning Limited, trading as ZANZ (ZANZ, we, us or our), collects, uses, stores and discloses personal information through https://getzanz.com/ and related website pages (the Website).

This Privacy Policy applies to personal information we collect through our website, in connection with enquiries, quotations, sales, delivery, installation, commissioning, support, servicing, maintenance, software updates, financing or credit-related administration, and our broader business relationship with customers, end users, suppliers and other business contacts.

‍

1. What this Privacy Policy covers

This Privacy Policy applies to personal information we collect and hold.

‍

2. What personal information we may collect

The personal information we collect will depend on the nature of our dealings with you, but may include:

• name;
• company or organisation name;
• job title or role;
• email address;
• phone number;
• physical address;
• billing and delivery contact details;
• details provided in enquiries, quote requests, order communications, onboarding forms, support requests or service communications;
• records of communications with us;
• marketing preferences;
• information reasonably required for credit, account administration or risk assessment purposes, which may include information about sole traders, directors, guarantors, referees or other individual contacts;
• information relating to installation, commissioning, support, servicing, software updates, remote access or maintenance interactions;
• technical and usage information collected through our website, systems or connected goods, to the extent that such information is personal information; and
• any other personal information you provide to us or authorise us to collect.

‍

3. How we collect personal information

We may collect personal information:

• directly from you;
• through our website, including contact forms, enquiry forms, subscription forms and analytics tools;
• during quote, sales, delivery, installation, commissioning, support, maintenance or other business processes;
• from the purchaser, end user, your employer or organisation, or other representatives involved in a transaction or project;
• from credit agencies, referees, advisers, public registers or other third parties where that is lawful and reasonably necessary for our business purposes; and
• automatically through connected systems, remote diagnostic tools, software or similar technologies, to the extent personal information is collected that way.

‍

4. Why we collect and use personal information

We may collect, use and hold personal information for purposes including:

• responding to enquiries and communicating with you;
• preparing quotes, proposals and other pre-contract materials;
• processing orders and administering accounts;
• verifying identity and authority to act;
• assessing creditworthiness, managing payment risk and carrying out credit-related administration;
• arranging delivery, installation, commissioning, servicing, maintenance, support and software updates;
• providing remote diagnostics, troubleshooting and customer support;
• managing warranties, claims, complaints and disputes;
• keeping records of transactions and interactions;
• improving our website, goods, services, support systems and internal processes;
• sending you product, service or marketing communications you have requested or agreed to receive;
• protecting the security and integrity of our systems, website, connected goods and business operations;
• complying with legal and regulatory obligations; and
• any other purpose authorised by you or permitted by law.

‍

5. Machine, diagnostic and connected-system data

Our goods and related systems may generate operational, performance, diagnostic, access or usage data.

To the extent that any such data is personal information, we may collect, use, store and process it for purposes including:

• support, maintenance and troubleshooting;
• remote diagnostics and software updates;
• monitoring performance, reliability and security;
• improving and developing our goods, software and services; and
• creating aggregated or anonymised datasets, analytics, benchmarks and insights, provided those outputs do not identify individuals.

For clarity, this Privacy Policy applies only to the extent that such data is personal information. Purely technical, machine or business data that is not personal information is not regulated by this Privacy Policy.

‍

6. Cookies and website analytics

Our website may use cookies, pixels, tags and similar technologies to support website functionality, analyse traffic, understand engagement and improve website performance and marketing.

These tools may collect information such as IP address, browser type, device information, pages viewed, dates and times of access, and referring pages. Where this information is personal information, we handle it in accordance with this Privacy Policy.

We may use third-party website, CRM, analytics and marketing providers.

You can usually manage cookies through your browser settings, although some website features may not function properly if cookies are disabled.

‍

7. Marketing communications

We may use your personal information to send you newsletters, updates, event invitations, product information or other marketing communications where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe facility in the message or by contacting us.

‍

8. Disclosure of personal information

We may disclose personal information to:

• our related companies;
• our employees, contractors and advisers;
• website hosting, IT, cloud, CRM, analytics, communications and other service providers;
• freight, installation, service, support, software, integration and maintenance providers;
• insurers, financiers, payment providers, credit agencies and debt recovery providers;
• professional advisers such as lawyers, accountants and auditors;
• manufacturers, suppliers or other third parties where reasonably necessary to support goods, services or warranty processes;
• regulatory authorities, law enforcement agencies, courts or dispute resolution bodies where required or permitted by law; and
• any other person authorised by you or permitted by law.

We do not sell personal information.

‍

9. Overseas disclosure and storage

Some of our service providers or systems may store or process personal information outside New Zealand.

Where we disclose personal information outside New Zealand, we will take steps required or permitted by applicable privacy law in relation to that disclosure.

‍

10. Storage and security

We take reasonable steps to protect personal information from loss, misuse, interference, and unauthorised access, modification or disclosure.

Those steps may include access controls, authentication measures, encryption, secure cloud systems, network protections, contractual safeguards with service providers, and internal processes for handling personal information.

No system is completely secure, and we cannot guarantee absolute security.

‍

11. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or obtained, and as otherwise required or permitted by law.

Retention periods may vary depending on the nature of the information and the legal, commercial, accounting, operational or dispute-resolution purposes for which it is required.

‍

12. Access and correction

You may request access to the personal information we hold about you, and request correction of that information. If you would like to do so, please contact us using the details below.

Where the law allows us to withhold information or decline a request in whole or in part, we will explain that as required by law.

‍

13. Privacy breaches

If we become aware of a privacy breach affecting personal information we hold, we will respond in accordance with our legal obligations, including assessing whether notification is required.

‍

14. Third-party websites and systems

Our website or communications may link to third-party websites, platforms or services.

We are not responsible for the privacy practices of those third parties, and you should review their own privacy statements where relevant.

‍

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing an updated version on our website. The updated version takes effect from the date of publication.

‍

16. Contact us

If you have any questions about this Privacy Policy, or if you would like to request access to or correction of your personal information, please contact us at info@zanz.co. 

‍